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Support Agreement
Support Agreement

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!!Support Agreement Terms and Conditions
Support Agreement Terms and Conditions
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This document describes the __Standard Support Agreement__ that we have found suits most mid-sized businesses, with most systems. \\ Where appropriate, agreements are negotiable, with terms in writing (otherwise, these terms apply).\\
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This document describes the nature of the standard Support Agreement that we have found suits most mid-sized businesses, with most systems. Where appropriate, agreements are negotiable.\\ \\
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services provided during normal business hours (9am-5pm Mon-Fri AEST/UTC+10, Excl Public Holidays) regarding the Supported System as appropriate to the situation:
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* To investigate issues reported by any of email, phone, remote connection
* To liaise with external parties e.g. IT provider, Accountant
* To provide technical advice by any of email, phone, remote connection
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are not charged additional to the Support Agreement subscription fees for the Supported System.\\
services provided regarding the Supported System as appropriate to the situation:
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\\ - To investigate issues reported by any of email, phone, remote connection
\\ - To liaise with external parties e.g. IT provider, Attache Consultant
\\ - To provide technical advice by any of email, phone, remote connection
are not charged additional to the Support Agreement subscription fees for the Supported System.\\ \\
Within the paid Support Agreement subscription period, all services are given elevated priority. \\
Chargeable services related to Supported Systems are provided at 25% discount.\\
Chargeable services NOT related to Supported Systems are provided at 16.6% discount.\\
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Within the paid Support Agreement subscription period, all services are given elevated priority. \\ \\
Authorisation (by Purchase Order or Authorised Email) from the client is required by Outback Software Pty Ltd before chargeable services will be provided. \\ \\
Within the paid Support Agreement subscription period, Chargeable services are provided at 25% discount.\\
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!![Contact Us] for a Quote
In order for us to provide a support agreement quote, we need to determine the Supported System(s),the number of operators requiring support, and what training, remote access or other arrangements may need to be made to ensure appropriate support is deliverable in your cirumstances.
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This page (revision-23) was last changed on 11-May-2026 08:00 by adminTop